Privacy Policy

Last updated: 29th August 2025

This Privacy Policy describes how Love Shutters & Blinds (“we,” “our,” “us”) collects, uses, and protects your personal data when you use our website www.loveshuttersblinds.co.uk. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: Love Shutters & Blinds
Registered number: 08980990
Registered office: Dyer & Co Onega House, 112 Main Road, Sidcup Kent DA14 6NE
Contact email: [email protected]
Phone number: 07447 928 734

2. What Data We Collect

We may collect the following personal data:

Name, email address, phone number

Address or postcode (e.g. for surveys or postcode checkers)

Information you provide in forms (e.g. enquiry forms, quotation requests)

Technical data (IP address, browser type, device information)

Usage data (pages visited, time on site, referring website)

If you purchase a product or service, we may also collect payment details via secure third-party processors (we do not store card details ourselves).

3. How We Use Your Data

We use your data for the following purposes:

Responding to enquiries and providing quotations

Processing and fulfilling orders/contracts

Marketing communications (where you have consented)

Improving our website and services

Analytics and advertising through Google Ads, Facebook Ads, and

Complying with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases:

Consent – when you opt in to marketing or cookie tracking

Contract – when processing your orders or service requests

Legitimate interests – for analytics, service improvement, fraud prevention

Legal obligation – where required by law

5. Data Sharing

We do not sell or rent your personal data.
We may share it with trusted third parties:

Service providers such as leads to bookings, email marketing tools, website hosting providers

Advertising and analytics platforms (Google, Meta/Facebook)

Contractors or delivery partners (only if necessary to fulfil your request)

6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined above:

Enquiry/quotation data: 25 years

Customer records: 25 years

Marketing contacts: until you unsubscribe or withdraw consent

7. Your Rights

You have the right to:

Access, correct, or erase your personal data

Object to processing (e.g. for marketing)

Withdraw consent at any time

Data portability (receive your data in a usable format)

Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at [email protected]

8. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.

Cookie Policy

Last updated: 29th August 2025

This Cookie Policy explains how Love Shutters & Blinds uses cookies and similar technologies on our website www.loveshuttersblinds.co.uk.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your experience, understand how our site is used, and support advertising campaigns.

2. Types of Cookies We Use

Essential cookies – required for website operation and forms

Analytics cookies – e.g. Google Analytics, to measure traffic and usage

Advertising cookies – e.g. Google Ads, Facebook Pixel, to deliver personalised ads and track effectiveness

Preferences cookies – remember postcode/region selections or form entries

3. How We Use Cookies

We use cookies to:

Enable core website functions

Understand visitor behaviour

Improve our site performance

Show you relevant advertising on other platforms (Google, Facebook)

4. Cookie Duration

Session cookies: deleted when you close your browser

Persistent cookies: stored on your device until deleted manually.

5. Your Choices

When you first visit our site, you will see a cookie consent banner. You can:

Accept all cookies

Reject non-essential cookies

You can also adjust your preferences in your browser settings.

6. Third-Party Cookies

We use third-party services, including:

Google Ads / Google Analytics

Facebook Ads / Meta Pixel

These providers may place cookies to collect data about your browsing activity across websites.

7. Contact Us

If you have questions about this policy, contact:

Email: [email protected] Address: Dyer & Co Onega House, 112 Main Road, Sidcup Kent DA14 6NE